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LEGAL

Terms of service

Last updated 29 September 2026 · AureX Creators

These terms form the agreement between Sales Ninja Global (Pty) Ltd, trading as AureX Creators (“AureX”, “we”), and the business that subscribes to AureX Creators (“you”). By creating an account or paying for a plan you accept them on behalf of your business. AureX is for business use only.

1. The service

AureX is software for finding, organising and contacting creator prospects using publicly available information. Features and limits depend on your plan, as shown on our pricing page or in your order.

2. Accounts

  • You are responsible for your team members’ use of AureX and for keeping logins secure.
  • Seats are for named individuals and can’t be shared.
  • You must be at least 18 and authorised to bind your business.

3. Plans, fees and billing

  • Prices are in US dollars and exclude taxes, which are added where required. Card payments are processed by our payment provider (currently Payoneer); we never see or store your card details.
  • Plans are billed in advance, monthly or annually, and renew automatically for the same period until cancelled.
  • Monthly plans carry a one-off onboarding fee of $500, waived on annual plans.
  • Each plan includes a monthly allowance of qualified prospects. Unused allowance does not roll over. Extra prospects can be bought as top-ups.
  • If a payment fails we’ll let you know and retry. After a 7-day grace period your workspace becomes read-only until payment is made: you can view and export your data but not run searches or outreach.
  • We may change prices with at least 30 days’ notice; changes apply from your next renewal.

4. Changes and cancellation

You can upgrade at any time, with the difference charged straight away. Downgrades and cancellations take effect at the end of the current billing period and you keep access until then. Fees already paid are not refunded, except where the law requires.

5. Your responsibilities

You must follow our acceptable use policy and all laws that apply to your outreach, including data protection, anti-spam and consumer laws. You are the controller of the personal information you choose to keep, contact and process in your workspace. You must honour opt-out, deletion and Do Not Contact requests promptly.

6. Data and accuracy

AureX shows public information with its source and the date it was checked. Public information can be wrong or out of date, and verification statuses, identity matches and prospect scores are indications, not guarantees. You should check important details before relying on them. Your workspace data belongs to you and you can export it at any time while your account is active.

7. Our intellectual property

AureX, its software and branding belong to us. You may not copy, resell, reverse-engineer or scrape the service, or use it to build a competing product.

8. Suspension and termination

We may suspend or close an account that breaches these terms or the acceptable use policy, puts others at risk, or is not paid. After an account closes, we delete its workspace data within 90 days unless the law requires us to keep it.

9. Liability

To the extent the law allows, AureX is provided “as is”, we are not liable for indirect or consequential losses or lost profits, and our total liability under these terms is limited to the fees you paid in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. General

These terms are governed by the laws of the Republic of South Africa and disputes are subject to the courts of South Africa. We may update these terms and will give notice of material changes. Questions: info@aurexcreators.com.